The purpose of these terms and conditions is to stipulate the rights, obligations, and responsibilities of the 'mall', 'app', and users while using the DOKEBI agent app (hereinafter referred to as 'app') operated by Raon Software Company (e-commerce business) and the Internet-related services (hereinafter referred to as 'services') provided by the mall (hereinafter referred to as 'Mall').
*「E-commerce using PC communication, wireless, etc. shall also be subject to these terms and conditions unless contrary to their nature」
*These are the standard terms and conditions set forth by the Korea Fair Trade Commission, with some additions and changes in accordance with the services provided by the app and mall (June 28, 2023)
① 'Mall' refers to a virtual business site established by Raon Software Company to provide goods or services (hereinafter referred to as 'Goods, etc.') to users, and is also used in the sense of a business operator operating a cyber mall.
② 'User' refers to members and non-members who access the 'Mall' and receive the services provided by the 'Mall' in accordance with these Terms and Conditions.
③ 'Member' refers to a person who has registered as a member of the 'Mall' and can continue to use the services provided by the 'Mall'.
④ The term 'non-member' refers to a person who uses the services provided by the 'Mall' without registering as a member.
⑤ 'App' means software provided by Raon Software Company using information and communication facilities such as computers, and is installed with the user's consent after the member clicks the installation button, and is used according to the user's preference.
⑥ 'Paid member' refers to a member who purchases or subscribes to the 'Mall' to add additional functions to the 'App' that can be used for free.
① The 'Mall' shall post the contents of these Terms and Conditions, the name of the company and representative, the address of the business location (including the address of the place where consumer complaints can be handled), telephone number, fax number, e-mail address, business registration number, e-commerce business registration number, and the person in charge of personal information management on the initial service screen (front) of the Dokebicloud.com so that users can easily recognize them. However, the contents of the Terms and Conditions may be made available to users through the connection screen.
② The mall shall seek the user's confirmation by providing a separate connection screen or pop-up screen so that the user can understand important contents such as subscription withdrawal, delivery responsibility, refund conditions, etc. among the contents stipulated in the terms and conditions before the user agrees to the terms and conditions.
③ The 'Mall' may revise these Terms and Conditions to the extent that they do not violate relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Electronic Documents and Electronic Transactions Act, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on Door-to-Door Sales, etc., and the Consumer Basic Act.
④ When the 'Mall' revises the Terms, it shall specify the date of application and the reason for the revision and notify it on the initial screen of the Mall along with the current Terms from 7 days before the date of application to the day before the date of application. However, if the contents of the terms and conditions are changed to the disadvantage of the user, it shall be notified with a grace period of at least 30 days in advance. In this case, the 'Mall' shall clearly compare the contents before the revision and the contents after the revision and display them in a way that is easy for users to understand.
⑤ When the 'Mall' revises the Terms and Conditions, the revised Terms and Conditions shall apply only to contracts concluded after the effective date, and the provisions of the Terms and Conditions before the revision shall apply to contracts already concluded before that date. However, if a user who has already concluded a contract transmits to the 'Mall' the intention to be subject to the provisions of the revised terms and conditions within the notice period of the revised terms and conditions under Paragraph 3 and receives the consent of the 'Mall', the provisions of the revised terms and conditions shall be applied.
⑥ Matters not provided for in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Guidelines for Consumer Protection in Electronic Commerce prescribed by the Fair Trade Commission, and related laws or commercial practices.
① The 'Mall' shall perform the following duties
1. Providing information on goods or services and concluding a purchase contract 2. Delivering goods or services for which a purchase contract has been concluded 3. Other tasks prescribed by the 'Mall'
② The 'Mall' may change the contents of the goods or services to be provided due to a contract to be concluded in the future, such as if the goods or services are out of stock or the technical specifications are changed. In this case, the contents of the changed goods or services and the date of provision shall be immediately notified where the contents of the current goods or services are posted.
③ When the contents of the service that the 'Mall' has contracted with the user to provide are changed for reasons such as out of stock of goods or changes in technical specifications, the reason shall be immediately notified to the user at the address where the user can be notified.
④ In the case of the preceding paragraph, the 'Mall' shall compensate the user for any damages caused by this. However, this shall not apply if the 'Mall' proves that it has no intention or negligence.
① 'Mall' may temporarily suspend the provision of the Service in the event of maintenance, inspection, replacement, or breakdown of information and communication facilities such as computers, interruption of communication, natural disasters, war, external hacking, etc.
② The 'Mall' shall compensate for any damages suffered by the user or a third party due to the temporary suspension of the provision of the service due to the reason in Paragraph 1. However, this shall not apply if the 'Mall' proves that it has no intention or negligence.
③ When the service cannot be provided due to a change in business type, abandonment of business, or integration between companies, the 'Mall' shall notify the user in the manner set forth in Article 8 and compensate the consumer according to the conditions originally set forth by the 'Mall'. However, if the 'Mall' does not notify the compensation criteria, the user's mileage or accumulated points shall be paid to the user in kind or cash equivalent to the value of the currency used in the 'Mall'.
④ Compensation for interruption of online services is limited to subscription members among paid members, and the compensation standard is subject to the refund policy. Due to the nature of the 'App', paid members who do not use the online service are not eligible for compensation due to service interruption because their use was not interrupted.
① The user applies for membership by filling out the membership information according to the membership form prescribed by the 'Mall' and indicating that he/she agrees to these terms and conditions.
② The 'Mall' shall register users who apply for membership as described in Paragraph 1 as members unless they fall under any of the following items.
1. If the applicant for membership has previously lost membership under Article 7, Paragraph 3 of these Terms and Conditions, except that if the applicant obtains the consent of the 'Mall' to rejoin membership after three years have passed since the loss of membership under Article 7, Paragraph 3.
2. If there are any falsehoods, omissions, or errors in the registration contents
3. If it is judged that registering as an other member will significantly interfere with the technology of the 'Mall'
③ The establishment of the membership contract is when the membership is approved.
④ If there is a change in the information registered at the time of membership, the member shall notify the 'Mall' of the change within a reasonable period of time by modifying the member information.
① Members may request withdrawal from the 'Mall' at any time, and the 'Mall' will immediately process the withdrawal. After withdrawal, the member's personal information and usage information of the DOKEBI agent app will be deleted immediately. However, it may take up to 7 business days depending on the circumstances of the information verification and operating server.
② If a member falls under any of the following reasons, the 'Mall' may restrict or suspend membership.
1. If the member registers false information when applying for membership; 2. If the member fails to pay the price of goods purchased using the 'Mall' or other debts incurred by the member in connection with the use of the 'Mall' on the due date; 3. If the member threatens the order of e-commerce, such as interfering with the use of the 'Mall' by others or stealing their information
4. If you use the 'Mall' to perform acts prohibited by laws and regulations or these terms and conditions or contrary to public order and morals
③ After the 'Mall' restricts or suspends the membership, if the same act is repeated more than twice or the reason is not corrected within 30 days, the 'Mall' may lose the membership.
④ If the 'Mall' disqualifies a member, the membership registration shall be canceled. In this case, the member shall be notified and given a period of at least 30 days to explain before the membership registration is canceled.
① When the 'Mall' gives notice to the Member, it may be given to the e-mail address designated by the Member in advance by agreement with the 'Mall'.
② In the case of notifications to unspecified members, the 'Mall' may substitute individual notifications by posting them on the 'Mall' bulletin board for more than one week. However, individual notifications shall be made for matters that have a significant impact on the member's own transactions.
① Users of the 'Mall' shall apply for purchase on the 'Mall' according to the following or similar methods, and the 'Mall' shall provide each of the following contents in an easy-to-understand manner while the user applies for purchase.
1. Search and selection of goods, etc.; 2. Input of the recipient's name, address, telephone number, e-mail address (or mobile phone number), etc.; 3. Confirmation of the contents of the terms and conditions, services with limited right of withdrawal, and costs such as shipping and installation fees.
4. Indication of acceptance of these Terms and Conditions and confirmation or rejection of item 3. above (e.g., mouse click) 5. Application for purchase of goods, etc. and confirmation thereof or agreement to confirmation by the 'Mall' 6. Selection of payment method
② If the 'Mall' needs to provide the buyer's personal information to a third party, it must notify the buyer of 1) the person receiving the personal information, 2) the purpose of using the personal information by the person receiving the personal information, 3) the items of personal information to be provided, and 4) the period of retention and use of personal information by the person receiving the personal information, and obtain the buyer's consent. (The same applies if the consent is changed.)
③ If the 'Mall' entrusts a third party to handle the personal information of the buyer, it must notify the buyer of 1) the person to whom the personal information is entrusted, and 2) the contents of the task of entrusting the personal information, and obtain the buyer's consent. (The same applies if the consent is changed.) However, if it is necessary for the fulfillment of the contract for the provision of services and related to the improvement of the convenience of the buyer, the notice and consent procedures may be waived by notifying through the privacy policy in the manner prescribed by the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
① The 'Mall' may not accept a purchase application as described in Article 9 if the following items apply. However, in the case of concluding a contract with a minor, it shall be informed that the minor or his/her legal representative may cancel the contract if the consent of the legal representative is not obtained.
1. If the application contains falsehoods, omissions, or errors; 2. If the minor purchases goods and services prohibited by the Juvenile Protection Act, such as tobacco and alcohol; 3. If it is determined that accepting the purchase application would significantly interfere with the technology of the 'Mall'.
② The contract shall be deemed to have been concluded when the consent of the 'Mall' reaches the user in the form of a receipt confirmation notice in Article 12.1.
③ The 'Mall's' expression of acceptance shall include confirmation of the user's purchase application and information regarding the availability of the product, correction or cancellation of the purchase application, etc.
1. Various account transfers such as phone banking, internet banking, and mail banking 2. Various card payments such as prepaid cards, debit cards, and credit cards 3. Online bankbook deposit
4. Payment by electronic money 5. Payment upon receipt 6. Payment by points paid by the 'Mall' such as mileage 7. Payment by gift certificates contracted with the 'Mall' or recognized by the 'Mall' 8. Payment by other electronic payment methods
① In general, you can immediately purchase and use the services you wish to purchase on the 'Mall'. However, when purchasing services for B2B services, consultation shall be prioritized, and related contracts shall be conducted separately. In addition, if the prospective purchaser wishes to purchase online, if the prospective purchaser indicates a desire to purchase non-face-to-face, he/she shall be provided with product information, purchase-related information, and online payment for the purchase.
② If the prospective purchaser cancels the purchase application, if the payment has already been made, the provisions of Article 15 regarding withdrawal of subscription, etc. shall apply.
① Unless there is a separate agreement between the user and the 'Mall' regarding the timing of the supply of goods, etc., the 'Mall' shall take other necessary measures such as customization, packaging, etc. so that the goods can be delivered within 7 days from the date the user makes a request. However, if the 'Mall' has already received all or part of the payment for the Goods, it shall take action within 3 business days from the date of receipt of all or part of the payment. At this time, the 'Mall' shall take appropriate measures so that the user can check the supply procedure and progress of the goods, etc.
② The 'Mall' shall specify the means of delivery, the person who bears the delivery cost by means, and the delivery period by means for the goods purchased by the user. If the 'Mall' exceeds the contractual delivery period, the 'Mall' shall compensate the user for the resulting damages. However, this shall not apply if the 'Mall' proves that it is not intentionally negligent.
If the 'Mall' cannot deliver or provide the goods that the user has applied to purchase for reasons such as out of stock, the 'Mall' shall immediately notify the user of the reason, and if the payment for the goods is received in advance, the 'Mall' shall refund the payment or take necessary measures for refund within 3 business days from the date of receipt.
① A user who has concluded a contract with the 'Mall' for the purchase of goods, etc. may withdraw his/her subscription within 7 days from the date of receipt of a written statement regarding the contents of the contract pursuant to Article 13, Paragraph 2 of the Act on Consumer Protection in Electronic Commerce (if the supply of goods, etc. is later than the date of receipt of the written statement, it means the date on which the goods, etc. are supplied or the supply of goods, etc. begins). However, if the Act on Consumer Protection in Electronic Commerce, etc. provides otherwise regarding the withdrawal of a subscription, the provisions of the Act shall apply.
② Upon receipt of the Goods, the User shall not be entitled to return or exchange the Goods if the User falls under 1 of the following subparagraphs.
1. If the goods, etc. are lost or damaged due to reasons responsible to the user (however, if the packaging, etc. is damaged to check the contents of the goods, etc., the subscription may be withdrawn).
2. If the value of the Goods has decreased significantly due to use or partial consumption by the User 3. If the value of the Goods has decreased significantly to the extent that it is difficult to resell due to the passage of time
4. If the packaging of the original goods, etc. is damaged if it can be replicated with goods with the same performance
③ In the case of Paragraph 2, Item 2 or 4, if the 'Mall' does not take measures such as specifying the fact that the withdrawal of the subscription is limited in advance in a place where the consumer can easily recognize it or providing a trial product, the user's withdrawal of the subscription is not limited.
④ Notwithstanding the provisions of Paragraphs 1 and 2, if the contents of the goods, etc. are different from the contents of the display or advertisement or are performed differently from the contract, the user may withdraw the subscription within 3 months from the date of supplying the goods, etc. and within 30 days from the date of knowing or being able to know that fact.
① If the 'Mall' receives a return of goods, etc. from a user, the 'Mall' shall refund the price of the goods, etc. already received within 3 business days. In this case, if the 'Mall' delays in refunding the goods to the user, the delayed interest calculated by multiplying the delayed interest rate stipulated in Article 21.2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc. shall be paid for the delayed period. For overseas members, refunds may take up to 18 business days depending on the purchase route. In this case, the delayed interest rate will not apply. In addition, there may be expenses for the refund, which will be borne by the user.
② When the 'Mall' refunds the above payment and the user pays for the goods or services with a payment method such as a credit card or electronic money, the 'Mall' shall immediately request the business that provided the payment method to suspend or cancel the charge for the goods or services.
③ In the case of withdrawal of subscription, the user shall bear the cost of returning the supplied goods. The 'Mall' shall not charge penalties or damages to the user for withdrawing the subscription. However, if the contents of the goods are different from the contents of the display or advertisement, or the contract is performed differently, and the user withdraws the subscription, the 'Mall' shall bear the cost of returning the goods.
④ If the user bears the shipping cost when receiving the goods, etc., the 'Mall' shall clearly indicate who bears the cost in case of withdrawal of the subscription so that the user can easily understand.
① When collecting personal information of users, the 'Mall' collects the minimum amount of personal information to the extent necessary to provide services.
② The 'Mall' does not collect information necessary for the fulfillment of the purchase contract in advance when registering for membership. However, this is not the case when the minimum amount of specific personal information is collected in the event that identification is required prior to the purchase contract in order to fulfill the obligations under relevant laws and regulations.
③ The 'Mall' shall notify the user of the purpose of collecting and using the user's personal information and obtain the user's consent.
④ The 'Mall' shall not use the collected personal information for any purpose other than the purpose, and if a new purpose of use occurs or if it is provided to a third party, the user shall be notified of the purpose at the stage of use and provision and obtain consent. However, exceptions shall be made in cases where relevant laws and regulations stipulate otherwise.
⑤ When the 'Mall' is required to obtain the user's consent under Paragraphs 2 and 3, the matters stipulated in Article 22, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, such as the identity of the person in charge of personal information management (affiliation, name and phone number, and other contact information), the purpose of collecting and using the information, and the matters related to the provision of information to third parties (recipient, purpose of provision, and content of information to be provided) shall be specified or notified in advance, and the user may withdraw this consent at any time.
⑥ A user may request to view and correct errors in his/her personal information held by the 'Mall' at any time, and the 'Mall' shall be obligated to take necessary measures without delay. If the user requests the correction of an error, the 'Mall' shall not use the personal information until the error is corrected.
⑦ The 'Mall' shall minimize the number of persons who handle the user's personal information in order to protect personal information, and shall be liable for all damages caused by the loss, theft, leakage, provision to a third party without consent, falsification, etc. of the user's personal information, including credit card, bank account, etc.
⑧ The 'Mall' or a third party that has received personal information from the 'Mall' shall destroy the personal information without delay when the purpose of collecting the personal information or the purpose for which it was provided has been fulfilled.
⑨ The 'Mall' does not set the consent field for the collection, use, and provision of personal information to be selected in advance. In addition, the 'Mall' specifically specifies the services that are restricted when the user refuses to consent to the collection, use, and provision of personal information, and does not restrict or refuse to provide services such as membership based on the user's refusal to consent to the collection, use, and provision of personal information that is not a mandatory collection item.
① The 'Mall' shall not engage in any acts prohibited by laws and regulations or contrary to public order and morals, and shall do its best to provide goods and services continuously and stably in accordance with these Terms and Conditions.
② The 'Mall' shall be equipped with a security system to protect users' personal information (including credit information) so that users can safely use Internet services.
③ The 'Mall' shall be responsible for compensating users for any damages caused by unfair display or advertisement of goods or services in accordance with Article 3 of the Act on the Fairness of Display and Advertising.
④ The 'Mall' does not send commercial e-mails for commercial purposes that the user does not want.
① Except in the case of Article 17, members are responsible for managing their IDs and passwords.
② Members shall not allow third parties to use their ID and password. However, in the case of minors, they shall be managed by their parents or legal guardians.
③ If a member realizes that his/her ID and password have been stolen or are being used by a third party, he/she shall immediately notify the 'Mall' and follow the instructions of the 'Mall' if any.
④ Due to the nature of the App, there may be cases where multiple IDs are managed and connected with one member ID, such as schools, organizations, etc. Even in this case, administrators must take the lead and familiarize themselves with the protection of IDs, passwords, etc. so that they can safely use the IDs of their members.
1. Registration of false information when applying or modifying; 2. Stealing other people's information; 3. Changing information posted on the 'Mall'
4. Transmission or posting of information (computer programs, etc.) other than the information specified by the 'Mall'; n5. Infringement of intellectual property rights such as copyrights of the 'Mall' or other third parties; n6. Acts that damage the reputation or interfere with the business of the 'Mall' or other third parties
7. Disclosing or posting obscene or violent messages, images, voices, or other information contrary to public order and morals on the Mall 8. Intentionally causing obstacles to the use of the 'Mall' and the 'App' and interfering with the use and business.
① If the parent 'Mall' and the child 'Mall' are connected by hyperlinks (e.g., the objects of hyperlinks include texts, pictures, and fairy tales), etc., the former is called the connecting 'Mall' (website) and the latter is called the linked 'Mall' (website)
② If the connecting 'Mall' specifies on the initial screen of the connecting 'Mall' or on the pop-up screen at the time of connection that it does not assume warranty responsibility for transactions with users based on goods provided by the connecting 'Mall' independently, it shall not assume warranty responsibility for such transactions.
① Copyright and other intellectual property rights for the 'App' and works created by the 'Mall' belong to the 'Mall'.
② The user shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or cause a third party to use, any information obtained through the use of the 'App' and 'Mall' in which intellectual property rights belong to the 'App' and 'Mall' without the prior consent of the 'App' and 'Mall'.
③ The 'App' and 'Mall' shall notify the user when using the copyright belonging to the user under the agreement.
① The 'Mall' shall establish and operate a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and to compensate for the damage.
② The 'Mall' shall prioritize the handling of complaints and opinions submitted by users. However, if it is difficult to process them promptly, the user will be notified of the reason and the processing schedule immediately.
③ If a user applies for damage relief in connection with an e-commerce dispute between the 'Mall' and the user, it may be subject to mediation by the Fair Trade Commission or a dispute mediation organization commissioned by the city or provincial governor.
① Lawsuits for e-commerce disputes between the 'App', 'Mall' and the user shall be subject to the exclusive jurisdiction of the district court in charge of the user's address at the time of filing or, if there is no address, the place of residence. However, if the user's address or place of residence is not clear at the time of filing, or if the user is a foreign resident, the case shall be filed with the competent court under the Civil Procedure Law.
② Korean law shall apply to e-commerce lawsuits filed between the 'App', 'Mall' and the user.
The PicSeal app is a secure platform designed to encrypt photos and documents, allowing conditional sharing and controlled viewing. The keys used for encryption are not stored on any server, and decryption is technically impossible unless valid conditions are met.
However, to prevent misuse of encryption for illegal purposes (e.g., distribution of illegal content, criminal activities), device identifiers and app environment data may be embedded within the encrypted image. This information will only be provided to investigative authorities if legally required through due process.
PicSeal provides security based on advanced encryption technology, but it cannot completely block all threats due to the continuous evolution of hacking and cyber attack techniques.
Users must not encrypt or transmit any of the following types of content:
1. Content that violates local laws in the jurisdiction where encryption or decryption is performed
2. Images that include portraits, personal data, or private life of others without consent
3. Content used for illegal purposes such as defamation, violence, hate speech, threats, or crimes
This service is offered in multiple countries. Users are responsible for checking and complying with the relevant laws and regulations in their jurisdiction.
If such actions are discovered, any related content stored on servers operated by us will be immediately deleted and may be reported to investigative authorities. All legal responsibility lies with the user who encrypted the content. PicSeal cannot technically control how decrypted images are used or leaked, and any civil or criminal liability arising from such use is the sole responsibility of the user.
If it is confirmed that encrypted content was used for criminal or illegal purposes, and if there is an official request from domestic judicial authorities or international investigative agencies (e.g., Interpol), PicSeal may cooperate by analyzing device and user-identifying information recorded at the time of encryption.
Based on the request of such authorities or our legal advisory committee, the following measures may be taken:
1. Termination of paid membership and denial of refund for remaining usage period
2. Suspension of service or permanent deletion of user account
3. Legal action including damage claims or reports to law enforcement
The group key feature in PicSeal is a high-level access control function and may be used by anyone who applies. All responsibility for access control and secure management lies with the user. PicSeal does not intervene.
The creation of group targets, sharing conditions, and decryption permissions using the group key are entirely determined by the user. PicSeal is not involved and assumes no liability for their consequences.
This notice is displayed automatically on the first launch of the app, and users must agree before using the service.
This information is also provided on the official website and in the FAQ to prevent misuse and ensure service transparency.
This notice is a special provision applied due to PicSeal’s proprietary technology and high-level encryption functions, and it holds legal effect alongside the general Terms of Use.
PicSeal's paid features are non-refundable. Usage rights will automatically expire after the validity period or specified usage conditions. Encryption and decryption keys are not stored on PicSeal servers, and users are solely responsible for generating, storing, managing, and transmitting such keys. PicSeal is not liable for inability to decrypt, data loss, or exposure due to loss or leakage of keys.
If a minor uses the service or accesses high-level features (e.g., group key settings) without consent from a legal guardian, all legal responsibility lies with the guardian. PicSeal is not liable for any civil or criminal disputes caused by a minor’s actions.
If a minor uses a guardian’s payment method (e.g., a parent’s credit card) to purchase paid features, such payment will be regarded as authorized by the legal guardian. Accordingly, no refunds will be provided, and PicSeal assumes no responsibility for the transaction.